As you are aware the Coronavirus has become a global pandemic. After participating in many conversations, and reviewing the recommendations from our President, Governor, the CDC and our Association it is imperative for Delaware Alliance to take action to protect our members and staff from any chance of coming in contact with this virus.
We want to share with you steps we are taking to continue to deliver your financial needs while watching out for the wellbeing of our members and staff.
We are currently functioning business as usual. We want you to know that we have a business continuity plan and we are prepared to deal with the impact of the Coronavirus should we be affected.
First and most importantly we encourage all members to take advantage of our 24/7 self-service options to minimize the number of visits to the credit union office.
Audio Response provides live current account information.
Online Banking/Virtual Branch provides the same live current account information.
Get Mobile/Touch Banking App provides ease of access and live account information.
If you do not currently have access to these self-service options, please call the credit union at 302-429-0404, and get started today.
Second ensuring Business Continuity in the event we are affected.
We will be here, in the office, to serve your financial needs throughout this event.
Some of our preparations include:
· requiring sick employees to stay home
· requesting sick members stay home and call regarding your need.
· taking hygienic precautions by cleaning and wiping down commonly used areas, door pulls/knobs and countertops
· reminding members, we have a drop box that will be checked throughout the day in order to timely handle your requests.
Third putting in place measures in the event we need to limit face to face contact with our members.
We are reviewing on a daily basis our business needs vs our need to protect staff and our members. In the event we find a need to make further adjustments we will post the information on our website and on the front door at the credit union.
Be Aware of Scammers
The potential for an increase in scams will be on the rise during times of threat. Protect yourself, financial institutions and government agencies do not phone or email requesting personal information. Please be diligent and do not share any account, personal, password or social security identification information.
Thank you to our members and staff for their continued support as we move through this difficult time.